COVID-19 PROTOCOL
FACE MASK
Please bring your own face mask as we will require every client to wear it. We will have one in the salon for purchase if you do not have one.
NO WALK-INS
Sorry NO walk-ins. If you do have an appointment please do not come early as there is no waiting area. You can sit in the car or near-by coffee shop, give us a call to leave a voicemail, and we will call you when we are ready.
WASH HANDS
Upon entering the salon we ask all clients to head over to the sink to wash their hands immediately. Clients will be asked to sanitize their hands during checkout for payment processing. If possible, please use bathrooms at home.
SORRY NO GUEST
Please come alone with no additional guest. This includes children and pets.
PERSONAL ITEMS
No food/drinks in the salon. Belongings should be limited as we will no longer have baskets or use coat hangers. Items should be stored below the bed. Phones should not be touched during your service.
Please dress accordingly or bring a cozy blanket or sweater, we will be removing blankets and bed sheets.
MINIMIZE CONVERSATIONS
As much as we would love to catch up with our pass-time during the pandemic, conversations will be kept to a minimum to help reduce the spread of speech droplets.
ALLERGIES
If you have allergies, please talk to your doctor and/or take a antihistamine 30+minutes prior to your appointment. We would hate to refuse your booking due to seasonal allergies!
PAYMENTS
We will be only taking card payments or e transfers at this time to limit contact.
WAIVERS
All consent forms and waivers must be filled prior to your appointment through our online booking portal.
COVID-19 PRECAUTIONS
SANITATION
We will follow the Provincial Health and Safety guidelines.
Every technician will be wearing a face mask at all times.
We will be frequently washing our hands prior to and after appointments.
Reception table and debit machine will be disinfected/sanitized after each client. Protective sneeze guard shield will be placed at the reception table.
Everything that has been in contact with clients will be disinfected and sanitized, this includes but not limited to; lash beds, tweezers, all items on trolley, lights etc.
We have removed our bed sheets and blankets replacing it with sing-use disposable bed liners.
Our beds have been rearranged so that we are spaced 2 meters apart along with the space within the salon.
We have added additional time to have the space clean, sanitized, and disinfected in between clients. Therefore, our availability is limited as a result of minimizing the number of appointments per day.
SALON POLICY
APPOINTMENT BOOKINGS
Each time a client misses an appointment without proper notice we reserve the right to charge a fee of the total service booked.
Cancellation of appointment must be made in one of two ways: via the booking system on website OR in writing by sending an email to hello@chenillelashnbrow.com
“No Show” will be subject to 100% full cost of the service.
“Within 48-hour cancellations” will be subject to 50% of the total service.
“Within 1-hour cancellations” will be subject to 100% full cost of the service.
Multiple “No Show” may result in termination from our salon.
Rescheduling within 48 hours may be subject to a cancellation fee.
I fully understand that they have the right to charge me a “No Show’ or “Late Cancellation” fee in the case that I do not inform or give them 48 hours notice prior to cancellations.
I am aware that I will not process a “Charge Back” on Chenille Lash n Brow ™ after a service has been performed or in the case that I proceeded with a “No Show” or “Late Cancellation”.
We respect and value your time and ask kindly for that in return.
If you have an allergic reaction to a lash service we provided, a removal will be offered free of charge within 48 hours.
Client is advised to seek medical assistance in case of any medical issues or allergies that need to be resolved by medical aid or other treatments at the client’s own expense.
Within 2 days of your original scheduled appointment, please voice out any concerns you may have had with your service, if any. We would be more than happy to assist. Its our priority that you are walking out that door completely satisfied with a smile!
Thank you for kindly understanding.
REFUND
No refunds are offered on the services under any circumstances including but not limited to allergic reactions, change of mind or any other issues.
WAITLIST
We will have a waitlist for clients who wishes to book in. Bookings will go in the sequence it was received and depending on specified availability.
Please see the link below for the waitlist form: